Nursecure Home Care

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📋 What Information We Collect

We only collect information that helps us provide safe, compassionate care

✅ When you contact us or book a consultation:
Your name, phone number, email address, and home address
Basic details about your care needs (e.g., mobility support, dementia care, companionship)

✅ When you become a client:
With your explicit consent, we may collect sensitive information such as health conditions, medication routines, or emergency contacts – only to ensure safe, personalised care
Preferences about your carer (e.g., gender, experience, personality) to help us make the best match

✅ When you visit our website:
Anonymous data like pages viewed or time spent (via cookies – see below)
We do not sell your data to third parties, ever.

🔐 How We Use Your Information
We use your data only to:
🔹 Arrange and deliver your home care services safely and effectively
🔹 Match you with a qualified, compatible carer
🔹 Communicate about appointments, updates, or changes to your care
🔹 Improve our website and services (using anonymous, aggregated data only)
🔹 Comply with Irish legal and safety requirements
 

We process your information based on:
✔️ Your consent (especially for sensitive health-related details)
✔️ Contractual necessity (to provide the care you've requested)
✔️ Legitimate interest (e.g., ensuring carer safety, service quality) – always balanced with your rights
 

🤝 Who We Share Your Data With
Your trust is everything. We never sell or rent your personal information.
We may share limited details only when necessary and with your consent, such as:
With your chosen Nursecure carer (to deliver your care plan)
With emergency services if there's an immediate risk to safety
With professional advisors (e.g., accountants) under strict confidentiality agreements
If required by Irish law or regulatory authorities
All third parties we work with are contractually required to protect your data to GDPR standards.

🗓️ How Long We Keep Your Data
Enquiry data (if you don't become a client): Kept for 12 months, then securely deleted
Client records: Kept for 7 years after care ends (in line with Irish health record guidelines), then securely destroyed
Website analytics: Anonymous data retained for up to 26 months for service improvement
You can ask us to delete your data earlier – see "Your Rights" below.
 

🌐 Cookies on Our Website
Our website uses essential cookies to:
Keep the site secure and functioning
Remember your preferences (e.g., language)
Analyse traffic anonymously to improve your experience
You can manage or disable cookies via your browser settings. Disabling essential cookies may limit some site features.
We do not use tracking cookies for advertising or profiling.
 

✨ Your GDPR Rights (Simple Summary)
Under Irish and EU law, you have the right to:
🔹 Access – Ask for a copy of the personal data we hold about you
🔹 Correct – Request updates if any information is inaccurate
🔹 Delete – Ask us to erase your data (where legally permissible)
🔹 Pause processing – Request we temporarily stop using your data
🔹 Object – Say no to certain uses of your information
🔹 Portability – Receive your data in a simple, transferable format
🔹 Withdraw consent – Change your mind anytime about how we use sensitive information
 

To exercise any of these rights, simply contact us using the details below. We'll respond within 30 days – free of charge.
 

🛡️ How We Keep Your Data Safe
We take practical, thoughtful steps to protect your information:
Secure, password-protected systems with limited staff access
Training for all team members on data protection and confidentiality
Physical and digital records stored securely in Ireland
Regular reviews of our security practices
While no system is 100% risk-free, we treat your data with the utmost care and respect.
 

📬 Contact Us About Your Privacy
 

If you have questions, concerns, or wish to exercise your rights:
📧 Email: info@nursecure.ie
📞 Phone: +353862159282
📍 Address: [53 Georges St Lower, Dun Laoghaire, A96 X7K2, Dublin

You also have the right to lodge a complaint with Ireland's Data Protection Commission:
🌐 www.dataprotection.ie | 📞 +353 (0)57 868 4800